Unless otherwise specified, all of our cases qualify for free shipping via UPS or Fedex.

We have daily pick ups from our warehouse with both carriers, and all orders ship in 1 to 2 business days.

Most cases arrive within 3-7 business days, depending on your distance from our warehouse in Springfield, Michigan.

We know in many situations that your case’s arrival may be on a deadline, and we take pride in our quick shipping and handling times.

Due to the size and weight of the cases, we do not offer returns for any reason other than in the case of an INAD (Item not as described).

If the case you receive is the wrong model, color, condition, etc, we will work with you to make it right.

Our reviews reflect our priority of excellent customer service, so you can make your purchase with confidence that we will stand behind our claims.

Our items are generally divided into a few main conditions:
New in Box, New open box, Used Grade A/B, Used Grade B/C.

New Open Box:
Describes an item that although it has never been used, it no longer has manufacturer packaging. These items can occasionally show very minor cosmetic blemishes from being moved around the warehouse, sitting on a shelf, etc. 



Used Grade A/B:
This describes an item that has seen previous use, but is still in overall good or great condition. It may show signs of wear including scrapes, scratches, scuffs, tape residue, minor spray paint, glue residue, etc. This condition may also show signs of use including name plates or ID tags glued or riveted into the case. Grade A/B is guaranteed to meet manufacturer standards of waterproofing, air tightness, etc. If during the grading process we come across a case that we would not describe as “good or great” condition, we err on the side of caution and will demote that case to a B/C. 



Used Grade B/C:
This describes a case that shows heavier signs of use, including everything listed under A/B. In addition, a B/C grade case may show discoloration, sun fading, minor user modification to the case. Grade B/C cases may no longer meet manufacturer specifications in some regards. All of our B/C grade cases still undergo our standard inspection and repair process. Even grade B/C cases are insured to have fully functional handles, wheels, latches, etc. If we feel that we personally would be unhappy receiving a particular case as grade B/C, we will not sell it. Cases that do not meet our quality standards for inventory are parted out and recycled.